Refund policy

Return & Refund Policy

The short version: unused bits in original packaging can be returned within 30 days for a refund. Defective or damaged tools are replaced at our cost, period. Questions? Email sales@centuriontools.com.

Returns. You have 30 days from delivery to return an item. To be eligible, the bit must be unused — carbide tooling that has been run cannot be restocked — and in its original packaging. Include your order number or proof of purchase with the return.

Mail returns to:
Centurion Tools LLC, 637 Industrial Drive, Louisa, VA 23093

Return shipping is at your cost and is non-refundable. For returns over $75, we recommend a trackable service or shipping insurance — we can’t refund items we don’t receive.

Refunds. Once we receive and inspect your return, we’ll email you within 2 business days to confirm approval. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank. If a refund seems delayed, check with your card issuer first (posting times vary), then email us at sales@centuriontools.com and we’ll track it down.

Partial refunds may apply to items returned incomplete, damaged, or not in original condition for reasons not due to our error.

Defective or damaged tools. If a bit arrives damaged or has a manufacturing defect, we’ll replace it at no cost to you, including shipping. Email sales@centuriontools.com with your order number and a photo and we’ll get a replacement moving — you won’t wait on a return inspection first.

Exchanges. Ordered the wrong size or geometry? As long as it’s unused, return it under the standard policy and we’ll help you get the right part number on the way — or email us before you order and we’ll make sure you get the right bit the first time.

Sale items. Clearance and final-sale items are not refundable unless defective.

Gifts. If your item was marked as a gift and shipped directly to you, you’ll receive store credit for the return. Otherwise, the refund goes to the original purchaser.